FAQs

Payment is due upon booking to confirm and secure your ride. We prioritize your convenience and timely service, so reserving your trip with payment ensures a smooth and reliable medical transportation experience. Book your ride with Personal Care Transportation today, and let us take care of the rest.

When you are ready for pickup, simply call the dispatch number provided on the card your driver gives you. Personal Care Transportation ensures every passenger has direct access to reliable assistance for a prompt and smooth return trip. Keep your dispatch card handy, and ride with confidence. Book your medical transportation with us today.

Yes, upon request, Personal Care Transportation will call to confirm your ride and let you know when your driver is on the way. We're committed to keeping you informed and comfortable throughout your journey. Request your confirmation call when you book medical transportation with us for added peace of mind.

We offer a full refund if your medical transportation is canceled at least 24 hours in advance. If you cancel on the same day or less than 24 hours before your scheduled pickup, you will receive a partial refund of 50 percent. To avoid fees and assure availability, please notify us as early as possible. Contact Personal Care Transportation today to book with confidence.